Dogwood Health Trust is completely independent from HCA, and HCA has no control over Dogwood or its assets. In addition to investing in the health and wellness of our region, one of Dogwood Health Trust’s roles is to ensure that HCA remains in compliance with the terms it agreed to when it purchased the assets of Mission Health System. We have engaged the services of an Independent Monitor, Gibbins Advisors, to help us collect and evaluate comments about HCA’s compliance.
Learn more about HCA’s obligations under the purchase agreement.
You can review HCA’s most recent annual report on the Independent Monitor website.
You can share comments regarding HCA on the Independent Monitor comments portal.
To learn more about the Independent Monitor’s role, please see below.
The Independent Monitor is a highly qualified firm that helps monitor HCA’s compliance with the promises it made when it acquired the assets of Mission Health System. Among those promises are:
Gibbins Advisors, a healthcare consulting firm headquartered in Nashville, TN, serves as the Independent Monitor.
Several organizations work with the Independent Monitor to ensure HCA honors its obligations:
The Independent Monitor visits all hospitals to become familiar with their operations and reviews regular reports from HCA. HCA also shares these reports will all of the organizations listed above. In addition, the Independent Monitor offers an avenue for WNC residents to share any concerns or feedback related to compliance issues.
For reporting concerns directly to Mission Health
Complaint Intake is available to receive complaints regarding the care and services provided to patients/residents/consumers by health care facilities/agencies/homes licensed by the Division of Health Service Regulation.
Phone: (in-state) 1-800-624-3004; (out-of-state) 919-855-4500
The Joint Commission reviews concerns about patient safety.
Phone: 800-994-6610 Email: [email protected]
For complaints about HIPPA (patient privacy)
If the Independent Monitor, the applicable advisory board and HCA cannot come to an agreement about a change in HCA’s obligations, then Dogwood Health Trust will attempt to resolve any dispute. If the dispute cannot be resolved, Dogwood Health Trust may choose to pursue the matter through the courts.
Dogwood Health Trust currently pays for the Independent Monitor’s services.
Read our latest statement about HCA’s compliance.